Shipping and Delivery Policy 1. Shipping Destinations We currently ship to the following regions: Continental United States Canada United Kingdom European Union member countries Australia & New Zealand For other destinations, please contact our customer service before placing your order.
- Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after payment verification. Custom-made or personalized items may require 5-7 business days for processing before shipment. During peak seasons (e.g., holidays, sales events), processing may take 2-5 business days.
- Shipping Methods & Delivery Time Shipping Method Delivery Time (After Dispatch) Region Standard Shipping 5-10 business days Domestic Express Shipping 2-5 business days Domestic International Standard 10-20 business days International International Express 5-10 business days International Delivery times are estimates and not guaranteed, as they depend on carrier performance and customs clearance.
- Shipping Costs Shipping costs are calculated at checkout based on: Delivery destination Package weight and dimensions Selected shipping speed.
- Order Tracking Once your order ships, you will receive a confirmation email with: Tracking number Carrier information Estimated delivery date You can also track your order by logging into your account.
- Delivery Issues Failed Delivery Attempts: If no one is available to receive the package, the carrier will leave a notice with instructions. You are responsible for rescheduling delivery or collecting the package from the carrier’s facility. Unclaimed packages will be returned to us, and return shipping fees will be deducted from your refund. Incorrect Address: Please ensure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrectly provided addresses. If a package is returned due to an incorrect address, reshipping fees will apply. Lost or Stolen Packages: If your tracking shows “Delivered” but you haven’t received the package: Check with household members or neighbors Check around your property (porch, garage, etc.) Contact your local carrier office If the package is confirmed lost by the carrier, we will reship your order or issue a refund. Delayed Packages: While we strive to meet delivery estimates, we cannot guarantee specific delivery dates. We are not liable for delays caused by: Carrier delays Weather conditions Customs clearance Incorrect address information
